Centering CX
Centering CX
Centering CX is a customer-centric podcast that brings conversations about customer experience (CX) to the main stage. We explore the failures and successes of customer experience programs, with leaders operating at all levels of organizational hierarchy across industries, government officials, and customers. The host Codia Clarke is the voice of the customer (VOC), a group that includes employees, candidates, citizens, consumers, and other stakeholder groups. Here we rebuke poor customer service and customer experiences and highlight CX expectations. Service matters, interactions count.