Cracking the Code
Win the Customer Over The Phone
48:40
If customers are still shopping after they call you, lost leads isn’t a volume issue. It is a customer experience issue. More marketing will not fix what happens after the phone rings.
In this episode of Cracking The Code, Brigham Dickinson reveals how contractors can create a stronger customer journey from the first call through the in-home experience. Learn why CSRs, dispatchers and…