WorkMatters
Customer Experience Starts With How Work Gets Designed | Bryan Sander
27:17
In today's episode, Thomas talks with Bryan Sander about customer experience design. Bryan is the Head of Customer Experience, Digital Product, Analytics, Market Research, and BI at AAA’s National Office - and a CXPA Board Member.
Bryan reveals the main challenges to the customer experience today and how younger consumers are demanding a more values-driven approach. Sharing his digital…