Castuner

Client Horror Stories

Beloved by Clients

Tales from those on the front lines of dealing with clients. Tales of difficult clients, complex situations, relationship management - and how massive client management problems were solved, and what they learned. Largely those running agencies, but all across different professional services.

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Episodes

113 episodes

  1. That time when a client turns a new CMO against you… (with Rich Smith) 33:40
  2. That time when your client's marriage becomes your business problem… (with Benjamin Behrooz) 29:15
  3. That time when your client thinks he's already famous… (with Dr. Rhonda M. Lawson) 24:33
  4. That time when a one-star review becomes your best marketing opportunity… (with Matt Estrin) 48:47
  5. That time when you get fired five times in nine months… (with Richard Wilmore) 23:45
  6. That time when your dream remodel becomes a two-year client nightmare… (with Jodi Koch Peterman) 51:15
  7. That time when a client promised the world… and left everyone unpaid (with Paul Sweeney) 41:03
  8. That time when your client thinks he can sell art online without any digital footprint… (with Chris Simental) 1:07:12
  9. That time when your mentor becomes your worst nightmare… (with Sira Laurel) 1:11:14
  10. That time when you discover your client is a swindler who lives a double life… (with Lance Cayko) 41:05
  11. That time when you sell your company for growth only to buy it back because your buyers couldn't handle it… (with Beth Trejo) 39:51
  12. That time when an informant walks away from a shortened prison sentence… (with Eric Robinson) 52:02
  13. That time when a famous band decides to leave their designer high and dry… (with Rich Wright) 45:26
  14. That time when a client forces you to send a cease and desist… (with Trisha Daho) 25:48
  15. That time when you get hired to coach a bully… (with Carlos Davidovich) 42:55
  16. That time informed consent in writing saved the day... (with Jane Muir) 1:04:47
  17. That time when a marketing agency shuts down your business just by using the wrong credit card… (with Scott Gilbert) 1:11:47
  18. That time when a client turned the hiring process upside down… (with Caroline Sangal) 53:39
  19. That time when your pitch turns into a TV commercial without you… (with Paul Pape) 46:01
  20. That time when Billy Idol's manager fires you onstage… (with Mike Montague) 51:29
  21. That time when a client admits to stealing from his own company… (with Tim Brownson) 17:45
  22. That time when a former partner tries to cash in after leaving… (with Ed Hajim) 42:15
  23. That time when your boss is so scary that everyone's afraid of losing their jobs… (with Cordell Robinson) 30:03
  24. That time when your business partner offers inappropriate massages to your students… (with Eric Gee) 54:16
  25. That time when you warn a client of the repercussions of the migration but they refuse to listen… (with Brad White) 52:47
  26. That time when being too trusting costs you your first rental… (with Spencer Sutton) 49:26
  27. That time when a real estate owner hid deals under his wife's name… (with Angela Thomas) 49:04
  28. That time when a client threatens to sue you for 17 years (and ends up getting arrested)… (with Greg Digneo) 30:05
  29. That time when you discover a respectable executive director turns out to be a monster… (with Kate Viana) 44:40
  30. That time when a six-hour job turns into a six-month ordeal… (with Aleks Krylov) 34:25
  31. That time when you're tasked to present a product knowledge sales training class but come unprepared… (with Ron Reich) 37:05
  32. That time when you help an employee become the best version of themself only to have them quit… (with Wes Towers) 32:40
  33. That time when you invest your whole life (and savings) into a business only to have the ground pulled out from underneath you… (with Jody Durand) 58:29
  34. That time when you sell only 50 tickets in an 800-seat theater… (with Tom Elliott) 43:42
  35. That time when the Crypto Godfather turned my case into an FBI nightmare… (with Ken Childs) 58:05
  36. That time when a client drops you for taking them to court only to be rehired after five years after realizing your worth… (with Bryan Wetzel) 42:44
  37. That time when a client demands feature changes like they own the company… (with Alex Sanfilippo) 1:00:23
  38. That time when you’re asked to sell a product and are expected to track it manually without the help of any CRM… (with Paul H. Flowers Jr.) 45:26
  39. That time the client asked for the truth and then went ballistic when you gave it to them… (with Derrick Van Mell) 40:39
  40. That time when you singlehandedly bring down your company by making a single fatal mistake… (with Ori Elraviv) 37:03
  41. That time when you’ve successfully completed your service only to discover a month later that you messed up big time because of a single small step… (with Michael Patino) 33:55
  42. That time when your business partner teams up with another to drop all of you, only to have it blow in their face… (with Devin Sizemore) 42:42
  43. That time when the doctor berates your product in the operating room and ends up praising it outside… (with Bill Gruber) 48:44
  44. That time when you train a franchisee only to have them back out upon launch… (with Max Emma) 26:17
  45. That time when you receive 150 angry emails in a span of a few hours and end up reevaluating the whole structure of your service.… (with Andrew Bolton) 44:18
  46. That time when a promising client project unraveled after their investor died—and his son looted the company.… (with Paul Byrne) 42:14
  47. That time when you get dropped by a client for telling their secretary they’re a liar… (with Steven Perry) 29:38
  48. That time when you get contracted to work on a website that wasn’t even your client’s property… (with Kathryn Smith) 30:59
  49. That time when you ruin Christmas nationwide for missing a single character of code… (with Andy Reinhold) 1:05:37
  50. That time when you land a huge client only to end up being sued… (with Matthieu Mehuys) 1:12:21