Elevate Construction
Ep. 1703 - There's No Such Thing as a Small Mistake With a Client
12:57
A mistake may feel small to you, but it may not feel small to your client. In this episode, Jason explains why minimizing a client's concern can damage trust and why every complaint should be treated as an opportunity to understand, connect, and improve. Jason shares how his perspective changed after learning to see himself as an extension of the client's team. He explains why empathy,…