Transform NOW
508. Beyond AI: Humanizing Customer Success
49:47
In this episode, host Michael Marchuk interviews customer success advisor, executive coach, and bestselling author Carl Lenocker (A Success Plan for Life) about how AI is reshaping customer success without removing human accountability. Carl argues experienced leaders will be needed to judge AI outputs, while entry-level roles and technical/process-heavy CS work (onboarding, troubleshooting,…