Info Matters
Why mediation matters: Improving outcomes in FOI appeals | L'importance de la médiation : Améliorer les résultats des appels en matière d'accès à l'information
37:43
Mediation is a powerful and efficient way to resolve freedom of information appeals. This episode explores the value-add of mediation and how building trust, active listening, and education can lead to win-win settlements for both parties. Commissioner Kosseim speaks with Shaun Sanderson, a mediator at the IPC, about how mediation works, what parties should do to prepare, and what they can…