CapTech Trends
Speak Their Language: Why Multilingualism Matters for the Customer Experience
31:38
In this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loyalty. Tune in to hear more about:
How 76% of online shoppers prefer to buy products with information in their native language.
Why language is no longer…