TechCentral
Vox on AI, data rules and omnichannel communication for SMEs
14:18
Phone calls, e-mails and in-person conversations were once the only ways businesses could talk to their customers. Social media changed that. Marketing, customer acquisition, sales and support now happen across a growing number of channels. That brings clear benefits, but it can also leave businesses with a fragmented communication ecosystem that hurts the customer experience. In this episode of…