Windshield Time

The 3 Roles Every Service Technician Must Master (And Why Skills Alone Won't Cut It)

Sep 24, 2025 47:24

Every service technician learns the trade, but not every tech becomes great. Why? Because technical skills alone won't cut it.

In this episode of Windshield Time, Chris Elmore and Jesse Olson (owner of The Happy Outlet) break down the 3 roles that separate great technicians from average ones:

Client Delighter: Customers remember the experience more than the repair.

Problem Solver: Clear…