Windshield Time
Stop Pushing the Fix: Why LEAP Closes Calls Without Begging
43:14
Technicians don't lose the call because of price. They lose it because they solve too fast.
In this episode of Windshield Time, Chris Elmore and Brandon Cockrell break down why techs jump straight to the fix — and why that instinct backfires with homeowners.
When you skip LEAP (Listen, Empathize, Ask Questions, Problem Solve), you end up negotiating, apologizing, discounting… and sometimes…