Windshield Time
Why Customers Say No When Techs Are Right
34:51
Every tech has had this write-up. The outlet in his garage was cracked and gummed up. You told him it wasn't safe, because it wasn't. He said no.
Here is why. He has never been shocked out there. It has never tripped on him. So what you told him was a story about something that has never happened.
Now say it the other way. That outlet is broken. If it ever trips, it probably won't reset. His…