Windshield Time
How to Handle Any Customer Objection (Using Skills You Already Have)
26:00
Every tech knows how to troubleshoot a system. But when a customer objects (I need to think about it, I need to talk to my spouse, that's more than I expected), most techs stop troubleshooting and start guessing.
Chris Elmore shows you that troubleshooting an objection uses the exact same skill you use on every diagnostic call. The only difference is that there's a person on the other end…