Software Defined Interviews
Episode 124: The Chief Therapy Officer, Job Titles as Culture Change, and AI as Spreadsheets, with Bryan Ross
1:09:48
Bryan Ross is a Field CTO at GitLab, a role he describes as straddling sales, customer success, and solution architecture - or, as one of his customers renamed it, chief therapy officer, which he has since turned into a Substack. Whitney and Coté talk with him about what the job actually looks like: getting catapulted into an account by the sales team, asking a lot of questions, and finding out…