Chiropractical
S3E5: Your CA Can Make or Break Your Practice
20:19
An American Express study says 56% of people tell others about a poor customer service experience, and they tell 33% more people about a negative experience than they do a positive one. What does that mean for you? Having an employee with a bad attitude in the front office can really affect the patient’s experience, and that can have a negative impact your bottom line.
Expert Kim Klapp has been…