Customer XO
Wyllo
Customer service operators carry the pressure of fraud every day, from polished fake invoices to “item not received” claims that don’t add up.Each episode, Alex Shamir, VP of Data and Risk, and Jordan Shamir, VP of Product, sit down with frontline CX leaders to unpack real fraud stories from the queue, what happened, how it was caught, and what changed after.This channel positions customer support as a core risk function and equips operators to make confident, high-stakes decisions.