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Causonomics

The Institute of Customer Service

Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.

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Episodis

26 episodis

  1. Steve Hughes, Group CEO, Coventry Building Society & The Co-operative Bank: Powering Good with Every Pound 39:26
  2. Balancing Empathy and Technology: Joe Gordon, COO of Starling Bank 37:25
  3. Staff First: Rebuilding the NHS with Dr Peter Carter OBE 54:01
  4. Walking in the Customer’s Shoes: Clem Garvey, COO of Paragon 46:55
  5. Greg Reed, Group CEO, Places for People on Purpose-Driven Leadership 1:01:55
  6. Kia CEO, Paul Philpott on importance of locality and trust 47:56
  7. Tracy Blackwell, former CEO of PIC, on Protecting Pensions and Powering Growth 34:43
  8. Alison Platt CMG, Non-Exec Chair of esure and Ageas UK, on effective boards and staying close to the customer 50:04
  9. Driving the Future: Alison Jones on Stellantis’ Circular Economy 46:43
  10. Elaine Kerr, Group CEO of DPD UK on Productivity, Growth and Innovation 32:25
  11. Causonomics with Jon Paull 39:52
  12. Causonomics with Ken Hughes 51:43
  13. Causonomics with Ben Hanlin 41:40
  14. Causonomics with Andy Wood OBE 42:09
  15. Causonomics with Jane Sydenham 29:16
  16. Causonomics with Joanna Jensen 45:41
  17. Causonomics with Neil Mullarkey 42:12
  18. Causonomics with Angela MacDonald 45:01
  19. Causonomics with Dame Alison Rose 43:26
  20. Causonomics with Tom Athron 43:54
  21. Causonomics with Sir John Timpson 40:52
  22. Causonomics with Dame Irene Hays 35:34
  23. Causonomics with Simon French 44:50
  24. Causonomics with Simon Roberts 41:42
  25. Causonomics with Claer Barrett 50:04
  26. Causonomics with Chris Pitt 37:33